Privacy Policy

Privacy Policy

Your Privacy Rights

This privacy notice discloses the privacy practices for https://www.earsinbalance.org (the “Site”). This privacy notice applies solely to information collected by this web site. It will notify you of the following:

1. What personally identifiable information is collected from you through the Site, how it is used and with whom it may be shared.
2. What choices are available to you regarding the use of your data.
3. The security procedures in place to protect the misuse of your information.
4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing 

We are the sole owners of the information collected on this Site. We only have access to/collect personal information that you voluntarily give us via email or other contact from you, including your use of the Site. We will not sell or rent this information to anyone.

We have collected and processed the following exemplary types of information in the preceding 12 months:

1. Information you provide to us by completing forms on our website: For example, your name, contact, and address information, and any other information you may provide in the forms on the Site;
2. Information you provide to us by contacting us: Any personal information you may provide to us when you email, text, or call us, such as name, phone number, employer, and any other details you provide in your communications.  We may also request your contact information for the purposes of having someone contact you for additional information, or in response to your request for information from us;
3. Transaction information when you purchase from us: For example, if you make purchases with your credit card, we may use your credit card information for shipping, billing, and credit card validation purposes;
4. Information about your activity on the Site, including your device information, such as your IP address, the type of device or browser you use, and your actions on the Site.

We will use your information to respond to you, regarding the reason you contacted us. We will only use your personal information to provide you with information you have requested, or for the purposes set out in this Policy.  We may use the personal information we collect for the following purposes:

1. To deliver our products and services
2. To provide customer service and our support services;
3. To process any financial transactions you make while registering for or using our Site;
4. To keep your information secure such as by detecting security incidents, and to be able to verify your identity and contact information;
5. To ensure our Site is relevant to you and your interests; and
6. To contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy, unless you ask us not to.

We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to process your payments or store your personal information as necessary to ship an order, or respond to customer service requests.

Personal information does not include aggregated information from which individual identities have been removed. We may share anonymous or aggregated information (such that it does not identify any individual customer, directly or indirectly) with third parties to help deliver products, services, and content that are tailored to the users of our online services and for other purposes.

Email and Mobile Device Notifications  We may send you email relating to the products and services we offer. You may also elect to receive certain marketing communications in accordance with your preferences, and from which you may opt-out at any time. You can always opt-out of receiving marketing emails or mobile device notifications (e.g., SMS text messages) from us (other than certain required communications, such as messages confirming orders, and notifying you of any privacy policy updates, and the like) by calling us at (248) 900-3277 stating your request.  If we have sent you a promotional email or mobile device notification, you may send us a return email or mobile device communication asking to be omitted from future optional notices. No personal information, mobile number, or mobile device consent information will be shared with third parties or affiliates for marketing or promotional purposes.

Cookies, Tracers, and Advertising

We may use cookies and similar technologies (e.g., web beacons, pixels, ad tags and device identifiers) to recognize you and/or your device(s) on, off and across the Site and different Services and devices. A “cookie” is a small file that is placed onto your device (e.g., computer, smartphone or other electronic device) that stores information when you visit a website. Cookies may also enable us, our service providers or other companies we work with to analyze your use of our Services over time to customize your experience. Clear GIFs, pixel tags, and web beacons are typically one-pixel, transparent images located on a webpage or in an email or other message. These, or similar technologies may be used on our Sites and in some of our digital communications (such as email or other marketing messages). They may also be used when you are served advertisements or you otherwise interact with advertisements outside of our online services. These are principally used to help recognize users, assess traffic patterns and measure site or campaign engagement.

However, you may be able to control cookies through your browser settings and other tools. You can also opt-out from our use of cookies and similar technologies that track your behavior on the sites of others for third party advertising. Neither the Site nor the Services respond to Do Not Track signals. Sometimes cookies are placed by us (“first-party cookies”) and sometimes they are placed by others (“third-party cookies”).

By using our Site, you agree that we can place cookies and similar tracking technologies on your device consistent with your cookie preferences and this Privacy Policy. Your browser may give you the ability to control some types of cookies. If you want to customize the kinds of cookies you can control, you can change your browser settings so that certain types of cookies are not accepted. Please be aware that the cookie selections you make may override your browser or any adblocker settings.

If you turn off any cookies, please be aware that you may lose some of the functionality of this Site. For more information about cookies and how to disable them please check the following resource: http://www.allaboutcookies.org/

Your Access to and Control Over Information You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

• See what personal information we have about you, if any, and request a digital copy of the personal information we have about you.
• Change/correct any personal information we have about you.
• Have us delete any personal information we have about you.

Express any concern you have about our use of your personal information, and withdraw consent for collection, storage, or use.To protect your privacy and security, we may take reasonable steps to verify your identity before granting access to, correcting, or deleting data.  Please note that we may retain certain information as required by law or as necessary for our legitimate business purposes.

Security We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information, and access will be limited to only that information that is strictly necessary for the performance of those jobs. The computers/servers in which we store personally identifiable information are kept in a secure environment.

No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee its absolute security. We recommend that you do not use unsecure channels to communicate confidential information to us.

Retention We will hold your personal information on our systems for as long as is necessary to perform the relevant processing activity for that information, or as long as is set out in any relevant contract you hold with us. The relevant retention period is determined on a case-by-case basis because it depends on things like the nature of the information, why it is collected, why it is processed, and any relevant legal or operational retention needs. When the relevant processing activity has been completed, we may destroy your personal information, or alternatively anonymize the data, such that the data is not personally identifiable, either directly or indirectly.

Updates and Changes to this Privacy Policy This Privacy Policy is effective as of 11-5-2025 We may update this Privacy Policy from time to time. If we do, we’ll let you know about any material changes, either by notifying you on the Site or by sending you an email. Any updates to this Policy will not apply retroactively. If you keep using our Site after a change, that means you accept the updated Privacy Policy.

If you feel that we are not abiding by this Privacy Policy, or if you have questions or concerns about this Privacy Policy, you should contact us immediately via telephone at (248) 900-3277.